Refund and Return Policy
Effective Date: December 27, 2024

At Kiki Skincare, customer satisfaction is our top priority. We strive to provide high-quality skincare products that meet your expectations. However, if you are not fully satisfied with your purchase, we offer a clear and simple refund and return process. Please review our detailed policy below to understand your options.

1. Eligibility for Returns

We accept returns on most items within 30 days from the date of purchase. To qualify for a return, the following conditions must be met:

  • Condition of the Product: The item must be unused, in the same condition as you received it, and in its original packaging.
  • Non-Returnable Items: Certain products are not eligible for returns. These include items marked as non-returnable during purchase, sale items, or gift cards.
  • Proof of Purchase: You must provide proof of purchase (receipt or order confirmation) for the return to be processed.

2. How to Return Items

If you would like to return an item, simply follow these steps:

  • Step 1: Contact our customer service team at info@kikiskincare.com with your order number and reason for the return.
  • Step 2: Our customer service team will guide you through the return process, including providing you with the return shipping address and any further instructions.

Please note that we only accept returns that meet the eligibility criteria outlined above.

3. Refund Process

Once your returned item is received, we will inspect it to ensure it meets the return policy requirements. After this, we will notify you of the approval or rejection of your refund request.

  • Refund Approval: If the return is approved, a refund will be issued to your original method of payment. Please allow 7-10 business days for the refund to be processed.
  • Non-refundable Shipping Fees: Shipping costs paid during your initial purchase are non-refundable unless the return is due to our error or the item is defective.

We aim to process all refunds promptly. However, please be aware that the exact timing of the refund may depend on your financial institution.

4. Exchanges

We offer exchanges for items that are in new and unused condition. If you prefer an exchange, please reach out to our customer service team, and we will assist you in selecting a new product.

  • Exchanges are subject to availability. If the desired product is out of stock, we will offer alternatives or a full refund.
  • To initiate an exchange, please contact us with your order number and the product you wish to exchange.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@kikiskincare.com. To help us resolve the issue quickly, please provide:

  • A photo of the damaged or defective product.
  • Your order number.

Once we receive this information, we will either offer a replacement or a full refund, based on your preference. You will not be responsible for return shipping costs if the return is due to a damaged or defective product.

6. Shipping Costs

  • Return Shipping Fees: Unless the return is due to a mistake on our part (such as a defective or incorrect item), customers are responsible for return shipping costs.
  • Trackable Shipping: We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.
  • Original Shipping Fees: Please note that the original shipping costs are non-refundable, except in cases of our error or defective items.

7. How to Contact Us

If you have any questions or need assistance regarding your return, refund, or exchange, please do not hesitate to reach out to our customer service team. We are here to assist you with any concerns:

Our customer service team is available to provide guidance and ensure a smooth return process.

8. Important Notes

  • Return Window: Returns are accepted within 30 days from the date of purchase. After this period, we will no longer be able to process returns or refunds.
  • Original Condition: All items must be unused, in resellable condition, and in original packaging to be eligible for a return or exchange.
  • Refund Method: Refunds will be issued to your original payment method. Please be aware that it may take several business days for your refund to appear on your bank or credit card statement, depending on your payment processor.

Kiki Skincare aims to make your experience with us as smooth and hassle-free as possible. We want you to be completely satisfied with your purchase, and we are here to assist you every step of the way. Thank you for choosing Kiki Skincare for your skincare needs. We appreciate your trust in our products and services!